Theresa Chan has been quietly making a meaningful difference in her community for over a decade. Since 2013, she has been a dedicated RCRG volunteer, supporting residents - especially seniors - by connecting them with essential services, resources, and information. Through her work, she not only provides practical assistance but also helps break down barriers and ensures people feel understood and supported when navigating community programs.
Her involvement began with a strong commitment to helping others and has since grown into four distinct volunteer roles, each offering a different way to support the community through direct service, coordination, and public outreach.
As an Information & Referral Counsellor and Interpreter, Theresa helps seniors navigate systems, access benefits, and connect with community resources. She also bridges language barriers between clients and counsellors, ensuring communication is clear, accurate, and inclusive. Her support often helps clients feel more confident and less overwhelmed when seeking assistance.
She also contributes behind the scenes in our Shop-by-Phone program, helping to maintain smooth operations by entering volunteer hours and organizing service data. Though less visible, this work is essential in ensuring the program runs efficiently and effectively.
During the holiday season, Theresa serves as a Richmond Christmas Fund Translator, helping clients with language barriers to understand the program and its supports. Because of her efforts, individuals feel informed, comfortable, and respected in what might otherwise be a stressful situation.

In addition, through her Outreach role, Theresa represents RCRG at wellness clinics and community events. She shares information about RCRG's services, answers questions from the public, and helps connect individuals to the supports and resources that best meet their needs.
Theresa’s journey into volunteering began after a surgery, when friends encouraged her to get involved with RCRG. What started as a small step soon became a deeply meaningful part of her life. Volunteering helped her rebuild confidence, expand her knowledge, and develop a renewed sense of purpose.
Over time, she gained valuable skills and a deeper understanding of how to support those around her. What she values most is the opportunity to keep learning, meet new people, and stay closely connected to her community. She recognizes that many people are unaware of available resources and sees volunteers as a vital bridge - helping individuals find support and empowering them to share that knowledge with others.
For those considering volunteering, Theresa encourages choosing something that genuinely aligns with your interests, as passion is what sustains long-term involvement. When people care about what they do, even small contributions can grow into something much bigger. She often describes this through a simple image: one candle gives light on its own, but when many are lit together, they create something far brighter and more powerful. In the same way, collective effort builds stronger, more connected communities.
After more than ten years of service, Theresa has seen this idea reflected in real life. The most meaningful part of her journey has been the human connections she has built along the way: warm greetings from people she has helped, familiar faces in the community, and moments that reflect how those small “candles” of support continue to glow long after each interaction ends. For her, these lasting connections are the clearest reminder that even small acts of support can leave a meaningful and enduring impact.